The client must note that their event date is provisionally held until a 30% deposit is paid in security.

The client must note that funds are required 4 weeks prior to the event.

Any cancellation notified to ‘Gold Star’ later than 8 weeks prior to the event will be charged at 30% of the order value. (i.e. deposit is non-refundable) . Cancellations made less than 4 weeks prior to the event will be charged at 50% of the order value. Cancellations under 2 weeks prior to the event will be charged the full amount.

Clients must be aware that advance notice must be given to ‘Gold Star’ in order to amend quantities of chair covers and sashes. This must be done 4 weeks prior to the event. Although clients can pay for extra seats to be covered, ‘Gold Star’ cannot refund any amount after full payment has been taken.

Damages and shortages of hired goods will be charged at full replacement value. At the time of collection, ‘Gold Star’ will make an accurate count of the chair covers present. ‘Gold Star’ does not accept substitutions and reserves the right to charge for loss of earnings due to lost/damaged items. Damaged goods will be kept for 1 week, during which they can be inspected by the client. The hirer is responsible for any losses or damages and, in that event, will be charged at £6 per chair for permanent damage, and £12 for loss.
(Please don’t panic: Light soiling is acceptable - we know parties are messy!)

‘Gold Star’ shall not be held responsible for any injury or damage to persons or property in any circumstance arising from any goods under hire. ‘Gold Star’ shall not in any circumstances be liable for any direct, indirect or consequential loss, damage or extra cost incurred by other organisers at the event. The client shall be solely responsible for insuring the goods for the time the items are on hire.

‘Gold Star’ will endeavor to supply the specific items requested, but, reserves the right to substitute any appropriate alternative when necessary.

‘Gold Star’ can offer recommendations regarding sizes and colours of materials and chair covers to be used, but accepts no responsibility if such items are not suitable to the client’s personal taste.

The client must note that collection will be made on the evening once the music has been turned off and the function is complete.